Can I get a refund if I need to cancel?
Cancellation penalties are shown prior to making payment for your booking. It is important that you review the fare conditions before making your booking so that you are aware of all penalties and whether your booking is a non-refundable booking. We also recommend that you discuss all possible options with our team before deciding to cancel your booking. Postponing your travel may be a solution whereby a fee is paid to change dates instead of losing all your money on a non-refundable booking, for example. Should you wish to cancel your booking for any reason, we will require confirmation of your cancellation request in writing. Once we receive your request, we will re-confirm the cancellation penalty on your booking and cancel your booking. Once your booking is cancelled we will submit a refund application on your behalf, if refunds are permitted on your booking. Once any refunds are returned to us, we will notify you so that we can process this refund for you. Refunds will always be processed to the same form of payment you used to make your booking. If you paid with a credit card, for example, we will process the refund back to the same card. Under normal circumstances, supplier refunds can take a minimum of 12 weeks to process.